StrawberrySeltzer51
Recently Joined 🚫No Source Discussion🚫
I know that most people in this forum likely don’t use the telehealth/medspa providers, but I wanted to start there due to wanting to be able to test out the meds without having to go through my own testing, CoA analysis etc. that is: I was willing to pay more temporarily just to see how I feel.
So this is me sharing about my experience of using the platform Hers (also known as Hims when targeted at men). Unfortunately I never actually got any medications.
I signed up for Hers assuming the advertised $39/month membership included medication. That was my mistake — after looking more closely, I realized the medication itself would increase the total cost to roughly $149.
Once I understood that, I decided to proceed with the first month of medication and then cancel the membership afterward so I could switch to a more affordable provider.
That’s where the problems started.
After cancelling the membership, Hers refused to fulfill the prescription that had already been written. Trying to resolve this through their customer support system was extremely frustrating. Their messaging platform is buggy on mobile — the text box frequently sends incomplete messages before you’re finished typing.
To make matters worse, their support system appears to rely heavily on automated AI responses. As someone who works in software, the pattern is very recognizable. Once the system receives a fragmented or corrected message, it tends to lose context and produce contradictory answers.
For example, I was repeatedly instructed to “reinstate” my membership through an option that does not exist anywhere in either the mobile or web interface. When I pointed this out, the support AI then told me the only solution was to purchase a completely new membership at $149.99 and wait for a refund afterward.
I declined to do that. I had already paid for the original membership fee and already received the prescription approval. At that point, Hers simply refused to fulfill it.
The entire experience has left me with very little confidence in the platform or its support infrastructure. In retrospect, perhaps I should have waited until the medication physically shipped before cancelling, but based on how this process unfolded, I’m not convinced the order would have been fulfilled before another billing cycle anyway.
Overall, this has been an extremely poor customer experience, and I would strongly encourage prospective customers to read the pricing structure and cancellation implications very carefully before signing up.
I eventually spoke to customer service by phone, and they confirmed the same thing the automated system had been telling me: they want me to pay for another membership at $149.99 because they are “unable” to reinstate the original one.
So this is me sharing about my experience of using the platform Hers (also known as Hims when targeted at men). Unfortunately I never actually got any medications.
I signed up for Hers assuming the advertised $39/month membership included medication. That was my mistake — after looking more closely, I realized the medication itself would increase the total cost to roughly $149.
Once I understood that, I decided to proceed with the first month of medication and then cancel the membership afterward so I could switch to a more affordable provider.
That’s where the problems started.
After cancelling the membership, Hers refused to fulfill the prescription that had already been written. Trying to resolve this through their customer support system was extremely frustrating. Their messaging platform is buggy on mobile — the text box frequently sends incomplete messages before you’re finished typing.
To make matters worse, their support system appears to rely heavily on automated AI responses. As someone who works in software, the pattern is very recognizable. Once the system receives a fragmented or corrected message, it tends to lose context and produce contradictory answers.
For example, I was repeatedly instructed to “reinstate” my membership through an option that does not exist anywhere in either the mobile or web interface. When I pointed this out, the support AI then told me the only solution was to purchase a completely new membership at $149.99 and wait for a refund afterward.
I declined to do that. I had already paid for the original membership fee and already received the prescription approval. At that point, Hers simply refused to fulfill it.
The entire experience has left me with very little confidence in the platform or its support infrastructure. In retrospect, perhaps I should have waited until the medication physically shipped before cancelling, but based on how this process unfolded, I’m not convinced the order would have been fulfilled before another billing cycle anyway.
Overall, this has been an extremely poor customer experience, and I would strongly encourage prospective customers to read the pricing structure and cancellation implications very carefully before signing up.
I eventually spoke to customer service by phone, and they confirmed the same thing the automated system had been telling me: they want me to pay for another membership at $149.99 because they are “unable” to reinstate the original one.
